- DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS HOW TO
- DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS MAC OS X
- DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS INSTALL
- DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS CODE
IST's Remote Help Page will have links to submit session keys, view documentation, and to download the Bomgar Representative Console. To see the video or chat (text) for this session, click the Bomgar Session tab in OSMĬlick the required recorded session and follow the prompts.
To end the session, click the red X and select End Session. You can select either of the customer's screens to see content. Accept the customer's incoming connection. Once this is done, the share icon will show on the customer's device. The customer will see a text dialog box which they will need to allow the request. The customer will need to click 'Run'. Just add the customer email address and send Send an invitation email to the customer. In order to start a Bomgar remote support session from within Oxford Service Manager (OSM), the Bomgar Representative Console must be installed on your machine. The customer will be advised of the session ending and can ignore the survey which will appear. You can select to view either one of the customer’s screens. Click on required screen. Highlight and Accept the incoming connection. The customer will need to Allow the following request, the share icon will show on the customer’s device. This may run a security scan for the customer, the sharing icon will briefly appear. A screen will open and the customer will need to follow the instructions. They will need to click on the link as prompted. If you chose the email option to connect – the customer will receive a confirmation email:. Send Server Email - will prompt for the customer's address and send a message from the Bomgar server without exposing your own email address. 
Type the customer's address in the To: field and send. Send Local Email - will open an email sending window in your default mail client. The Send button provides a drop-down list allowing you to choose where the email is set from: The customer will type this when prompted and the session will begin Provide the Session Key which is displayed on the screen.
The window which appears next displays the newly generated session key: You can connect to the customer in one of two methods:. 
To start a new session, click on the button marked Session Key. Otherwise open the Authenticate Using drop-down list and select SAML Credentials, then login using your SSO credentials:. Once the installation is complete, start a Bomgar remote support session from your desktop by clicking the Bomgar icon. The Bomgar Representative Console must be installed on your machine before you can start a Bomgar remote support session. Go to the Google Play Store Bomgar Rep Console. Enter your SSO and password when prompted. Go to the App Store Bomgar Representative Console. DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS INSTALL
To install on an iOS device running iOS 5.0 or higher Accept all default values in the installer
Run the installer you just downloaded (this will require administrative rights). Click Download Bomgar Representative Console. Select the appropriate version from the Choose Platform drop-down list. Login with your CONNECT credentials (if you are IT Services staff) or use the SAML Authentication link and login with your SSO username and password (if not IT Services staff). DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS MAC OS X
You will then be able to download the appropriate Representative Console for Windows / Mac / Linux (see alternative instructions for iOS and Android) To install on Windows or Mac OS X device Otherwise click on Use SAML Authentication below the login box, then login using your SSO credentials.If you are a member of IT Services, login using your CONNECT credentials.
DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS HOW TO
This guide describes how to install the Bomgar Representative Console on your device(s) so that you can initiate Bomgar support sessions with end users who need assistance.īefore we are able to grant you an account, you need to do the following:Ĭomplete the Bomgar access Service request
DOWNLOAD BOMGAR REPRESENTATIVE CONSOLE FOR WINDOWS CODE
Note: You must adhere to the Bomgar Code of Conduct.
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